Software Development Engineer, Customer Engagement Technology

Join Amazon's Data and AI team as a Software Engineer within Customer Engagement Technology, where you'll be at the forefront of building robust, secure data infrastructure systems. This role combines cutting-edge AI technology with enterprise-scale data processing, offering an exciting opportunity to make a lasting impact on Amazon Customer Service worldwide.

As a key team member, you'll architect real-time data processing solutions, implement secure storage systems, and develop privacy-compliant data access layers. You'll work extensively with AI model infrastructure, supporting the complete lifecycle from development to production deployment. The position requires collaboration with cross-functional teams, including scientists, product managers, and data engineers, to create enterprise-scale systems handling high-volume transactions.

Your typical day involves technical design discussions, coding data processing systems, and optimizing existing solutions. You'll work closely with security teams on data compliance, consult with Applied Scientists on model deployment workflows, and mentor junior engineers. The role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options.

This is an ideal opportunity for engineers passionate about data infrastructure and AI, offering the chance to work with cutting-edge technology while solving complex challenges at scale. You'll be part of a dynamic team driving innovation in customer service technology, with the backing of Amazon's resources and expertise. The position combines technical depth with business impact, making it perfect for those seeking to advance their careers in data engineering and AI infrastructure.