Product Manager, Guided Support Experience, gTech, gUP

Google is seeking a Product Manager for their Guided Support Experience (GSE) team, focusing on verticalizing generative conversational support solutions across consumer products like Google Play, Pixel, and Google Workspace. This role is part of gTech Users and Products (gUP), where the mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem.

The position requires a strong background in product management with 5 years of experience working with engineering teams and 2 years of experience launching technical products. The ideal candidate should have expertise in Generative AI and be comfortable navigating ambiguity while building teams and capabilities from scratch.

As a Product Manager, you'll be responsible for defining product strategy, analyzing user journeys, driving innovation, and collaborating with cross-functional teams. You'll work in a newly forming team of 6 product managers and one designer, focusing on optimizing guided support experiences across Google's consumer product portfolio.

The role offers an opportunity to impact millions of users by improving access to Google's information and support systems. You'll be working at the intersection of technical and business domains, breaking down complex problems into actionable steps that drive product development. The position requires strong analytical skills, leadership capabilities, and the ability to work effectively with various stakeholders including engineers, designers, and business teams.

Google offers an inclusive work environment and is committed to equal opportunity employment, regardless of background. The company provides comprehensive benefits and supports work-life balance, though specific benefits are not detailed in the job posting.